The Scent VaultPerfumes

Delivery Policy

Last updated: July 2026

We want your fragrances to reach you safely and promptly. This policy explains how delivery and collection work at The Scent Vault Perfumes.

1. Where we deliver

We deliver nationwide across South Africa by courier. You can also collect free of charge from our store in Randburg. We do not currently ship internationally.

2. Delivery fees

  • Courier delivery: a flat fee of R 120,00 anywhere in South Africa.
  • Collection in-store: free.

Your delivery fee is shown at checkout before you pay, and is only charged if you choose delivery.

3. Processing time

Orders are prepared and dispatched within 1–2 business days after your payment is confirmed. Business days exclude weekends and South African public holidays.

4. Delivery time

Once dispatched, delivery typically takes 2–5 business days depending on your location. Main centres are usually quicker; outlying and rural areas may take a little longer. These are estimates and not guaranteed, as final delivery is handled by our courier partner.

5. Collection

If you choose to collect, we’ll let you know when your order is ready. Please bring your order number and a form of ID. Collect from:

169 Bram Fischer Dr, Ferndale, Randburg, 2194

6. Tracking your order

You can check the status of your order any time on our Track your orderpage using your order number and email. Where a courier tracking number is available, we’ll share it with you.

7. Correct delivery details

Please make sure your delivery address and contact number are correct. We’re not responsible for delays or failed deliveries caused by incorrect or incomplete details, and any re-delivery may incur an additional fee.

8. Damaged or lost in transit

If your order arrives damaged, or does not arrive, please contact us within 48 hoursof the expected or actual delivery, with photos where relevant. We’ll investigate with the courier and arrange a replacement or refund where appropriate. See our Refund Policy.

9. Delays

Occasionally couriers experience delays beyond our control (weather, load-shedding, peak periods). While we can’t control these, we will always help you follow up and resolve any issue.

10. Contact us

Delivery questions? Email thescentvaultperfume@gmail.com, WhatsApp +27 84 829 1158, or use our contact page.